REACH Stories

Behind every one of the thousands of emergency medical transports we complete each year is a very personal—and often dramatic—story. Each of these stories involves a patient and their family, along with medical teams and behind-the-scenes professionals who played crucial roles in every case.

Our founder, Dr. John L. McDonald, left us with an abundance of valuable lessons, the most important of which guides us to this day: “Always do what is right for the patient.” There are thousands of patient stories that we could share. Of these, we selected a handful. We would like to thank these patients for graciously sharing their transport experiences with us. Some were reunited with the crews that flew them. To call these reunions emotional would be an understatement.

Good stories add meaning to our lives, our work and our communities. We hope that you enjoy, and share, the ones we’ve chosen. We are happy and proud to be a part of them.

Tell us your story

Matthew Sands

“I was just so happy with the way the team handled themselves. The tone they set made us feel so comfortable like we didn’t have to worry, which is not an easy thing to do.”
— Tracy Sands, Matthew's Mother

Matthew Sands
Debbie O'Keefe

"When Nicole and Lena got there, they took over everything. It was at that point that I had a glimmer of hope -- we were making progress toward something.”
— Michael O'Keefe, Debbie's Husband

Debbie O'Keefe
Gus Hoffman

"The guys in the back tried to talk to me too when they could. They really kept me informed without freaking me out.”
— Beth Hoffman, Gus' Mother

Gus Hoffman
Keith Joseph

“Keith is one of the rare ones. This kind of outcome doesn’t happen very often, and I’ve been flying and working on a ground ambulance for a long time. He was definitely in the right place at the right time.” — Patt Wycoff, REACH Flight Paramedic

Keith Joseph
Biskin Lee

“They really went above and beyond, which, in my experience is very rare and exceptional to find these days.”
— Biskin Lee, Survivor

Biskin Lee
Mrs.Lowman

"I really got the sense that they cared about me as a person, and that made me feel as comfortable as I could be in that situation."
— Mrs. Lowman, Survivor

Mrs.Lowman
Olivia Evans

"I could see that she was cradling and talking to my baby to try and make her feel comfortable and I immediately felt grateful that she was there to take care of her.” — Mandy Evans, Olivia's Mother

Olivia Evans
Mr. Martinez

"...They made me feel like I was a member of their family – like their dad or their brother.” — Mr. Martinez, Survivor

Mr. Martinez
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