REACH Stories

Behind every one of the thousands of emergency medical transports we complete each year is a very personal—and often dramatic—story. Each of these stories involves a patient and their family, along with medical teams and behind-the-scenes professionals who played crucial roles in every case.

Our founder, Dr. John L. McDonald, left us with an abundance of valuable lessons, the most important of which guides us to this day: “Always do what is right for the patient.” There are thousands of patient stories that we could share. Of these, we selected a handful. We would like to thank these patients for graciously sharing their transport experiences with us. Some were reunited with the crews that flew them. To call these reunions emotional would be an understatement.

Good stories add meaning to our lives, our work and our communities. We hope that you enjoy, and share, the ones we’ve chosen. We are happy and proud to be a part of them.

Tell us your story

Biskin Lee

“They really went above and beyond, which, in my experience is very rare and exceptional to find these days.”
— Biskin Lee, Survivor

Biskin Lee
Olivia Evans

"I could see that she was cradling and talking to my baby to try and make her feel comfortable and I immediately felt grateful that she was there to take care of her.”

Olivia Evans
Brendon Tate

“As soon as Bobby walked in, you could feel it – everything changed. They were preparing to move Brendon into an isolation room and it was like he couldn’t have cared less, as long as Bobby was there with him.”
— Katherine Goodwin, Brendon's Mother

Brendon Tate
Jeremy Longhenry

“Josh and Mary Claire were amazing, not just to Jeremy, but to me, too. I just felt calm and at ease knowing they were there to help.”
— Tanya Longhenry, Jeremy's Mother

Jeremy Longhenry
Josh Griego

“This was a huge team effort between the paramedics at American Medical Response, the clinical teams at Parkview and at Children’s Denver and the team at CareConnect. We really gave this kiddo the best chance at a good outcome, which is awesome.”
— Michael Hood, Flight Paramedic

Josh Griego
Barbara Palicki

“My husband and I have been Cal-Ore members since we moved to Brookings in 1995. It’s a service you never want to use, but in a heartbeat I’d trust them with my life"
— Barbara Palicki, Survivor

Barbara Palicki
Kent Townsend

“Kent’s friends truly were the heroes of the day. Without them helping with the stretcher, it would have taken Thomas and I another hour to get him out of there.”
— Travis Koppenhafer, Flight Paramedic

Kent Townsend
Helping Hospitals

“Melody and JohnRey both said they had never taken a call like this before, but we all agreed that if it was the right thing to do for the patient, then it was the right thing for us to take the flight.”
— Andrea Sacchetti, Pilot

Helping Hospitals
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