REACH Stories

Behind every one of the thousands of emergency medical transports we complete each year is a very personal—and often dramatic—story. Each of these stories involves a patient and their family, along with medical teams and behind-the-scenes professionals who played crucial roles in every case.

Our founder, Dr. John L. McDonald, left us with an abundance of valuable lessons, the most important of which guides us to this day: “Always do what is right for the patient.” There are thousands of patient stories that we could share. Of these, we selected a handful. We would like to thank these patients for graciously sharing their transport experiences with us. Some were reunited with the crews that flew them. To call these reunions emotional would be an understatement.

Good stories add meaning to our lives, our work and our communities. We hope that you enjoy, and share, the ones we’ve chosen. We are happy and proud to be a part of them.

Tell us your story

Biskin Lee

“They really went above and beyond, which, in my experience is very rare and exceptional to find these days.”
— Biskin Lee, Survivor

Biskin Lee
Fisher Fulton

"They went above and beyond; they were grade-A, as good of medical staff as I’ve ever been around.”
— Nick Fulton, Fisher's Father

Fisher Fulton
Debbie O'Keefe

"When Nicole and Lena got there, they took over everything. It was at that point that I had a glimmer of hope -- we were making progress toward something.”
— Michael O'Keefe, Debbie's Husband

Debbie O'Keefe
Mrs.Lowman

"I really got the sense that they cared about me as a person, and it made me feel as comfortable as I could be in that situation."
— Mrs.Lowman, Survivor

Mrs.Lowman
Olivia Evans

"I could see that she was cradling and talking to my baby to try and make her feel comfortable and I immediately felt grateful that she was there to take care of her.”

Olivia Evans
Keith Joseph

“Keith is one of the rare ones. This kind of outcome doesn’t happen very often, and I’ve been flying and working on a ground ambulance for a long time. He was definitely in the right place at the right time.” — Patt Wycoff, REACH Flight Paramedic

Keith Joseph
Mr. Martinez

"...They made me feel like I was a member of their family – like their dad or their brother.” — Mr. Martinez, Survivor

Mr. Martinez
Brendon Tate

“As soon as Bobby walked in, you could feel it – everything changed. They were preparing to move Brendon into an isolation room and it was like he couldn’t have cared less, as long as Bobby was there with him.”
— Katherine Goodwin, Brendon's Mother

Brendon Tate
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