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In the Words of Your Colleagues

In the Words of Your Colleagues

Each year we receive some of the best and most heartfelt nominations during the survey process for the annual awards. This year, we decided to share some of our favorites.

Flight Guard

REACH Corporate – Santa Rosa, CA
Flight Guard, and what they do on a constant basis, is truly incredible. They are the heart beat of REACH and have been a solid constant in a time of continual and challenging change and turnover. Flight Guard is always doing what is best for the patient by organizing and dispatching the proper crews to get the patient moved efficiently and effectively. They are continually striving to meet the needs of the crews, management, the patient, and the company of REACH.

I do not know of another communication center that has faced the challenges of Flight Guard and come out so strong! I often say, as a flight crew member, I am required to have years of experience and multiple certifications just to apply for this job! Flight Guard (sometimes without much notice) has to sit in a room in California and know everything about Texas, Colorado, Wyoming, Montana, Nevada, Oregon and all the places in between. What is the time zone? What is the terrain? What is the weather like? Who has a ground leg or which hospital requires a hot offload? Where is fuel between point A and B? These ingenious individuals are expected to perform under unbelievable stress, high volume and coordinate over large areas. Wave radios, sat phones, and iPhones. Who called for a helicopter? Which helicopter? Methodist AirCare? CareConnect? Woman's? Cal Ore? CHO? Upland? Did another service turn it down? Oh, wait ... the phone is ringing nonstop, 12 bases are calling on the radios, and the computer just froze. Seriously, our safety and operational control is in the more than capable hands of this good-natured and highly-adaptable group of people that I am proud to work with and for. Flight Guard, kudos to you for your dedication, adaptability and above all else, your service. WE CANNOT DO OUR DUTY WITHOUT YOUR SERVICE! Thank you! Thank you!

Without Flight Guard, everyone is lost. From the external customer to the pilots to leadership, FG provides the very best service.

These guys continually watch over us. They are always updating us with information as needed and honestly, after 20 years in EMS working with multiple agencies, the REACH Flight Guard crew members are the most professional dispatching agency I have worked with.

Debra Hale

Flight Paramedic
REACH 58 – Elko, NV
Debra Hale strives to have the most knowledge possible so that she can provide the best care to her patients. She is relentless, doing all that is asked of her and then 100 percent more than anyone else, just because that is who she is. She will not stand any aspect of her life to be sub-par and absolutely is an amazing advocate and caregiver. She always goes Above & Beyond. She often isn't recognized because she is quiet and likes to be behind the scenes.

Mark Alvarez

Aircraft Maintenance Technician
Methodist AirCare 1 – San Antonio, TX
Mark is a very compassionate AMT. He goes the extra mile in ensuring that pilots are comfortable with the maintenance efforts on their aircraft. Mark takes an extra moment to converse with a pilot (he will do it with med crews also) to impart his personal philosophy on maintenance - a philosophy which incorporates doing the job right the first time to ensure it's done thoroughly. During a recent inspection on 48RX, he discovered some errors in maintenance that he quickly brought to light and fixed with the assistance of another AMT. Just like Stewart Solbrig, Mark truly takes ownership of his aircraft and strives to give the aircrews flying in it that extra measure of comfort with a well-maintained aircraft.

Mark has demonstrated safety even when uncomfortable and not the easy decision. He stops everything and address issues until resolved. I thank him for taking such great care of all of us!

Jessica Schroder

Flight Nurse
Methodist AirCare 2 – Pearsall, TX
Jessica Schroder is our base Medical Crew Lead and she gives her all for us. You can go to Jess with any issue, no matter how small, and she will get an answer or solution for you. She is always available by phone, even on her days off. As a new crew member, Jess reassures me that I can call her at anytime if I have any problems or questions. She is constantly there to help me learn from calls, review my charts, and make suggestions on how to improve them. Whenever I go to her with anxieties or insecurities, she gives me not only reassurance, but helps me develop a plan to work on skills or scenarios that I'm not sure about. She is an amazing friend, team member, and MCL.

Francisco Melendez

Aircraft Maintenance Technician
REACH 11 – Thermal, CA
Francisco is dedicated to the mission at REACH and will not let an aircraft return to service until he is sure it is at the highest level of reliability. He is quick to work extra hours for mission accomplishment and at all hours, he can be relied upon for quick response to the base or wherever we are when we need him.

Mihir Mirajkar

Line Maintenance Manager
Mountain Region – Meridian, ID
Mihir Mirajkar truly goes Above & Beyond. He is always there to answer questions or to teach someone how something is supposed to be done. Mihir has never missed a question I have had and has always been there when I needed help.

Mihir supports the base mechanics in his region in every aspect of their job. He's always cherrfull and helpful. Mihir is a very respectful person always thanking us for our diligence.

Mihir strives for efficiency through constant monitoring of the aircraft status and maintenance planning.

Mihir constantly reminders everyone on his team about safety.

Stan Jefferies

Aircraft Maintenance Technician
REACH 19 – North Bend, OR
Since Stan Jefferies started working at REACH he has done so much more than just what is covered in his job description. When Stan first started, he was the only AMT at REACH 19/53. This caused him to work and be on-call more hours than other maintenance personnel normally have to. He is very dedicated and conscientious to ensure the work he does is completed to required specifications. He has adjusted his work schedule to perform scheduled maintenance at abnormal times, coming in late at night, and working until the early morning to ensure the work is completed in a period to keep the aircraft out of service time to a minimum. What makes him stand out even more, is the extra duties and responsibilities that he has taken on that are not part of his job. He has worked on the hangar, the tugs for pulling the aircraft, and many other things that may require repair around the base. Stan is an AMT that exemplifies dedication to REACH, our team, and our mission.

Scott Mansfield & Leasa Aronson

Aircraft Maintenance Technicians
REACH 7 – Marysville, CA
The REACH 7 pilot staff would like to nominate Scott Mansfield and Leasa Aronson, AMT team at REACH 7.  This year, REACH 7 served as the REACH EC135 training base, not only for 3 new local pilots, but for EC135 pilots from every region, including SoCal and TX. This dramatically increased the responsibility on the maintenance team; in addition to installing and removing dual controls for dozens of training periods, often late at night, they absorbed a sharp increase in scheduled maintenance due to the increase in flight hours. Scott and Leasa contended with a hydraulic actuator replacement during one of the worst rainstorms of the season, coordinating no-cost space in a local hangar, safely and efficiently moving the aircraft half a mile to the hangar in a driving rain and 25 knot winds using shop-made dollies to supplement the factory ground handling gear, then worked until they timed out for two days to get the aircraft back in service. REACH 7's aircraft required more than its fair share of extensive maintenance this year, including a fuel system inspection, an all-day affair that required them to transport hundreds of pounds of tools and equipment to REACH 17's hangar, 50 miles away, and again, they worked until late into the night to complete the project in one day. They traveled to Santa Rosa to complete an engine change and worked tirelessly to minimize downtime from a bird strike, tail strike damage and spent hours tracking down and correcting two "mysterious" malfunctions: 1) an autopilot malfunction which they traced to moisture in the static lines and 2) a Master Electric Box malfunction for which they expertly traced rain water droplets from the electric box all the way through the aircraft wire bundles up to an antenna mounting screw (about 15 feet away) that was not sealed properly.  For 2 months, Scott and Leasa worked a 19-day on, 2-day off schedule to cover an unexpected extended absence at a neighboring base. In addition, they quickly dispatched to outlying areas at all hours to quickly recover malfunctioning aircraft. For example, responding to a bird strike that broke out the cockpit window and coated the interior with bird remains, securing the damage and cleaning the interior to enable the aircraft to be ferried to a hangar for repair. It was commonplace for Scott and Leasa to work to their maximum time limit, return home to their families after everyone had gone to bed, then return to the base after the minimum required rest period to do it all over again. Through it all, they always maintained good humor and a positive, cooperative attitude. Scott Mansfield and Leasa “Do what is right for our patients” by making sure that whenever one of our patients needs us, there’s an aircraft on the ramp ready to roll.

Leasa is diligent in her work, always efficient and tactful and pays attention to details. She is an amazing person, and mechanic, and doesn't get enough recognition for her amazing work ethic. Aircraft/crew safety is her main concern and she goes above and beyond to make sure that things are adequately taken care of to maintain a high level of safety.

Chris Shrader

Program Manager
REACH 2 – Stockton, CA
Chris Shrader has amazing attention to detail. He manages in a fair and diplomatic way. Chris often takes on more than "his job" and gives the job 110 percent. He provides amazing internal and external customer service. He also has traveled an amazing amount to support our company's growth and success.

Chris is highly focused on both the external and internal customer. He regularly went above and beyond managing the transition bases to ease our learning curve. When discovering that cameras had been watching crews in the hanger in Bozeman, he immediately removed the camera, a move that had been desired for many years.

Tom Pierce

Field Support Specialist
REACH Corporate – Santa Rosa, CA
Tom Pierce has been the mainstay in our IT department for quite some time now. I know that when I call on him to help with an IT issue he will address it in a timely manner and do what it takes to bring resolve. I had a recent event that affected my computer prior to heading out on a three-day trip. He scheduled time with me, and worked on the issue not for 1 or 2 hours, but for 5 hours, finishing after 8 p.m. that evening. With a few issues that required researching, he scheduled time again the next day and did what was necessary to get things working. Tom is a unique individual and from what I can see, he will always go Above & Beyond. Tom is a great asset to this organization and shines at what he does despite being in the shadows of our organization.

Human Resources

REACH Corporate – Santa Rosa, CA
Over the past year, the Human Resources department has had to re-engineer almost every onboarding process to service our growth through acquisitions, mergers, and new bases. Additionally, HR had a number of AMGH benefit initiatives that required changes in employee processes that ultimately affected HR’s ability to retain the high-touch service they all strive to provide. Many of our associates don't see the volume of work or complexity of the processes behind managing these activities. They did all this with the attitude of doing what is right for our employees. They all worked countless hours with positive attitudes during some very challenging times.

Stefanie Cruz

Flight Nurse
Methodist AirCare 2 – Pearsall, TX
At Methodist AirCare 2 (REACH 15) Stefanie Cruz provides excellent internal and external customer service. She handles the ordering of supplies and all of the duties that are entailed with keeping the base stocked and ordered. Every six months she comes in and personally makes sure that the base inventory is done correctly when requested from corporate. Stefanie also has taken on the role of Methodist AirCare 1 and 2's (REACH 12/REACH 15) "demo representative.” She sets up all of our LZ classes, and handles any other demo requests made by the community. She will often drive out to demos on her days off to ensure that the incoming aircraft has a ground contact and a safe LZ.

Stefanie Cruz is an absolute jewel and asset to the team. She has amazing interpersonal skills, gets along with everyone, and can always diffuse a tense situation by listening and offering honest but gentle feedback. She has connections with customers around the region who love when she shows up to help with a patient.

Stef is constantly reaching out to the customers in our regions. She has set up many demo's and goes the extra mile to provide them with an excellent customer service experience. Add all of her outreach skills to the way she takes care of her patients, and those she has trained this year, and there is no doubt she is a huge asset to our team, patients and region.

Traci Burns

Administrative Assistant II / Clinical Compliance Coordinator
REACH Corporate – Santa Rosa, CA
Everyone knows how hard Traci Burns works, and the ridiculous amount of responsibility and projects she oversees. The fact that she can do all these things and respond to additional requests in a timely fashion is beyond me. Traci is in many ways the backbone of the clinical department with monitoring of clinical compliance, narcotic logs, chart review and submission to LEMSA's, etc.

Rick Hipes

Rotor-Wing Pilot
REACH 18 – Willits, CA
Rick Hipes never stops working on putting his own systems in place to create an efficient, safe and error-proof method of getting airborne. From the placement of his jacket to the operation of the aircraft, he always gets to the patient as quickly as possible in an environment that is extremely dynamic.

Rick provides a face to REACH 18 and does outreach with every facility we go to.

Rick has proven to be a highly skilled and trusted aviator by his fellow peers and medical crews. He works extra shifts to keep us in service when understaffed. He has strong ties to the Willits/Brooktrails community, and is always setting up demos and participating in PR events. Rick is also in charge of ordering PR supplies for the base, and he has implemented great ideas to recognize pre-hospital and hospital personnel who help out and operate safely. Rick is always positive, works hard in supporting the medical crew, actively provides positive feedback, actively finds ways to improve current process, and is just an overall great person. Rick has largely contributed to the success that REACH 18 has experienced.

He provides service and dedication to both his patients and coworkers. I have NEVER felt unsafe with him and have confidence in every decision he makes in regards to flying. He is thoughtful and caring in dealing with the stresses of flight that others around him feel.

Brandon Walls

Program Manager
REACH 9 – Imperial, CA | REACH 16 – Oceanside, CA | REACH 21 – Alpine, CA
Brandon Walls is amazing!! He handles one of the busiest bases and still manages to build business. He is ALWAYS available to his team via phone. We can rely on Brandon for quick response and follow through. Our SoCal team is strong and cohesive because of his leadership.

Brandon Walls should be recognized for being the PM who drives the success of the REACH brand and ethos in the SoCal region year after year, running several bases in several counties, all with their own local service delivery challenges.

Glenn McIntyre

Business Relations Manager
REACH Corporate – Santa Rosa, CA
New to the team two years ago, Glenn has been on a steady incline in learning a new industry. His ability to see things from a new perspective and his training in LEAN, SIX SIGMA, and other business tactics has increased efficiency in the Business Development department and this flows over to the customer projects at the base level. Glenn has been introducing new tracking tools and getting to data points quicker for better more educated decision-making. He is the epitome of efficiency in his projects, communications, and behavior. We are very lucky to have him.

Glenn has created systems and process for Business Development to efficiently track customers. This self-initiated project has changed the way we look at our business.

Jeff Myers

Flight Nurse
REACH 24 – Bozeman, MT
Jeff Myers is an incredible organizer. His commitment to weekly updates is met by no other leader in REACH. He shares more valuable information in a more understandable format than any other communications we receive. He is a professional by very definition. Cool, calm and collected.

Jeff Myers dedication to his community and concern for his base is what has made the Bozeman base the long standing program in the area. From staff, to customers, to community - he is astute and concerned and appropriately communicative.

Dena Kucinski

Flight Nurse
Methodist AirCare 2 – Pearsall, TX
Inazo Nitobe once wrote, “Gracefulness means economy of force.” Where gracefulness must embody both politeness and a stringent conservation for energy, both the ideal components for efficiency. In my experience working with Dena Kucinski on the flight line, I have found her to possess a methodical approach to everything she becomes engaged in. She is consistently analyzing our many processes and procedures always looking to discover the best, most effective ways of delivering care to our patients. While never accepting shortcuts, Dena finds healthy ways to trod new paths and in doing so she makes our duty to serve patients safer, more reliable and always considers the investment of our time. Dena’s work is the essence of gracefulness and is one of natural efficiency.

Jason Howard

Flight Paramedic
Methodist AirCare 1 – San Antonio, TX
Jason has been our Safety Representative at Methodist AirCare 1 (REACH 12) for several months. He has been extremely attentive to the needs of all members of our base. He not only listens, but consistently takes needed actions to counteract unsafe situations. I personally was having a physical issue with the O2 cart and when I brought it to Jason's attention he was instrumental in bringing about a remedy to the problem. Jason is faithful to brief all crew members on hazardous situations that he is working on fixing, and he is very proactive with the hospital. He is currently working on getting our base tied into the helipad monitor within the hospital network in order to have a video monitor of our aircraft on the hospital helipad! Jason has also been instrumental in getting an unsafe condition repaired on the ramp, which leads up to our base trailer entrance. Besides being caring and efficient, Jason is also very pleasant to work with.

Mike Tanner

Rotor-Wing Pilot
REACH 11 – Thermal, CA
We always feel safe with Mike at the stick. We know that his consistency and attention to detail are NEVER compromised. Mike always has the same approach every time. He listens to his crew members and incorporates concerns, thoughts, and feelings into everyday practice. He continues to teach and learn.

Deborah Yoder

Flight Nurse
REACH 6 – Lakeport, CA
Deb Yoder is vigilant in ensuring that the flight environment is clear of debris and the LZ's are safe for all involved. I can honestly say out of my entire time working at REACH, I've never come across a team member who is more committed to safety.

John Eskridge

Lead Pilot – Rotor Wing
Methodist AirCare 2 – Pearsall, TX
John is truly dedicated to the success of his base and his base crews have recognized this. John has filled numerous vacant shifts at the expense of his personal time off in an effort to keep the base in service. Due to the remoteness of the base, he performs many minor maintenance tasks at his base as he realizes this has an impact to morale. For example, in the recent past, he has built and installed the base eyewash station. The base experiences a high turnover rate of pilots and John takes ownership of each new pilot. He has developed a mentorship program with his new pilots that involves strategic scheduling to ensure an experienced pilot is always scheduled with a new pilot. This program also involves numerous work aids that assist the new pilot in maximizing the use of current computer applications such as KRONOS and Post Flight. In addition, he does very thorough base and area orientations that are tailored to the experience level of the pilot. He also mentors new med crews to ensure open lines of communications should issues arise. John thoroughly understands the need for crew teamwork. In addition to continued emphasis on this concept, he performs simple tasks like cooking a weekly breakfast for the crews, which increases team bonding. As evidenced by instructor comments, John continues to exhibit and model exceptional aviation professionalism and talent in the performance of his aviation duties. The clinical crews consider him a very safe pilot.

John is the prime example of quality at our base. He shows it everyday in his base duties, his flying ability, and his character. We all have so much respect for him (I don't mind speaking for everyone at the base because it's true). He takes care of us, advocates for us, and makes us waffles and bacon every Saturday morning. I am proud to have had the privilege of working with him all these years.

John is a base lead pilot. John takes the word "lead" seriously. He is a servant leader to each of his base pilots, medical crew and AMTs. John has organized his base so that communication is smooth and respectful. He has high, clear and attainable expectations--one would have to put effort into failing to meet them. He sets up every team member to succeed, and takes their success seriously. He has a wonderfully dry sense of humor. He can be both the instigator or the butt of a joke. He does it all with composure and respect. John cares personally for each crew member. He makes sure they get time off when needed. He is easy to approach with concerns. He is 100% professional, genuine, sincere and has outstanding character. I trust him with my life on each mission--easily. I trust him with my concerns, my questions about aviation, weather, and policy. I would fly with and for John anywhere. If there was a nomination for excellent of a human being and leader he would get me vote.

Jeff Barker

Rotor Wing Pilot
REACH 1 – Santa Rosa, CA
Jeff is a calm constant in our region. With his experience, he brings a lot of depth and knowledge. He is able to share that knowledge in a respectful fun way that keeps crews engaged. When discussing accepting a mission, he is able to clearly discuss the risks and educate the crew on mission options.

Jeff is just an amazing person to fly with and a wonderful human being. He treats everyone with respect and kindness every minute of the day.

Karl Wellfare

Rotor Wing Pilot
Methodist AirCare I – San Antonio, TX
Karl Wellfare is a trusted and loved pilot. All med crew trust that Karl makes the best decisions for the crew and patient. When weather is questionable, Karl meticulously uses all resources to decide if a mission is safe and explains his findings and reasoning to the crew, while asking for their input. He listens to the feedback from the crew and is always willing to have a discussion when discussion is needed. When cold loading or unloading patients (including isolettes), Karl is always at the back of the aircraft to help.

Karl is a solid aviator. However the area that Karl shines is the relationship he has established with his flight crews. As we have had several new hires he has taken the time to have open conversations with teams about weather and safe operations. This has fostered an environment where is open communication is welcomed and safety concerns can be discussed openly.

Karl is a premier pilot and leader in aviation. His commitment to the safety of each mission is expressed in his daily checks, activities and interactions with crew. He provides peace of mind. Karl remains sensible and approachable regarding all aspects of flight operations. His integrity and commitment to crew and mission are admirable. He is as true as a leader could be.

Matt Williams

Rotor Wing Pilot
REACH 24 – Bozeman, MT
For years Matt has been a champion of the Bozeman base. A born leader, he has traveled a challenging path navigating multiple management changes and maintaining a positive attitude. He is easily the most undervalued asset our operation has locally and deserves larger recognition. Matt leads the way in checklist discipline, open cockpit communication, and teamwork.

Matt does very thorough morning briefs and usually presents a discussion topic in addition to routine debrief. He encourages safety discussions and emergency plans. He is professional, courteous and direct in his communication in the aircraft. He is great about reaching out to family members or law enforcement for phone numbers, belongings, etc. and is an integral part of our team.

Brooke Inscore-Raster

Flight Nurse
REACH 21 – Alpine, CA
Brooke has had some of the most critical patients in her time at REACH and each time she has been a true patient advocate. Ask her about the time she helped deliver a baby at Big Bear Community Hospital!  She has held her hand in a patient’s neck to stop them from bleeding out of a stab wound. We worked together on a pediatric code, and decided that the best thing for this traumatic arrest was to transport them to the local pediatric trauma center where the proper social workers could care for the family and the possibility of life-sharing could be taken care of. She's an unsung patient advocate that should be recognized for all the work she does.

Ben King

Flight Paramedic
REACH 24 – Bozeman, MT
Ben is amazing to watch both in the field and in the hospital. He constantly communicates with his partner, hospital staff and family members. As a person with recent family tragedy, I appreciate team members that care so much about their patients.

Alan Sisson

Lead Pilot
REACH 8 – Corvallis, OR
Alan has proven his commitment to REACH over the years. As a lead pilot and regional check airmen, Alan continues to find efficient ways to keep REACH 8 and REACH 19 in service during training sessions. Alan presents himself in the utmost professional manner. He is constantly working with the crew to bring up safety-related issues to prevent anything from happening in the future. As one of the original REACH 8 staff, Alan has made REACH 8 what it is.

Yuko Murakami & Larry Cardwell

Flight Nurse & Flight Paramedic
REACH 17 – Sacramento, CA
Yuko Murakami and Larry Cardwell have a partnership that should be an example for everyone at REACH. They go Above & Beyond in everything they do. They are excellent role models and the team that every other crew team at our base envies. They come in on their days off to finish projects, accept additional base responsibilities and provide servant leadership by example. (Yuko checked every item in the supply room for expiration before CAMTS and Larry is the equipment/supply officer for the base). They text or call to cheer up others if someone has a rough flight or is having a bad day. They pick up extra shifts as a team if there is a nurse/medic opening at the same base. They never have a negative thing to say and if there is negativity they will start texting funny photos to get everybody laughing. Love them!!

Yuko Murakami is passionate about flight. She is passionate about our patients. She is incredibly smart and has dealt with terribly sick patients and she just shines through them!

Thomas Salazar

Flight Nurse
CareConnect – La Junta, CO
What a professional, polite and knowledgeable RN. TJ has always proven to be the Above & Beyond type of person.

Travis Durbin

Lead Pilot
REACH 29 – Buena Vista, CO
Travis has been extremely engaged in operations at the base level. He brings a wealth of knowledge and experience to the team that anchors the program. He mentors several team members and is often a go-to-guy for tough questions. He is never afraid to speak up or share his opinion. He is committed to the lives of our patients and the success of our base.

Kenneth Russell

Aircraft Maintenance Technician
REACH 56 – Reno, NV
As the REACH 56 AMT, Ken is on top of every maintenance issue at the base and on the plane. He holds the other mechanics and pilots to a high standard. The Reno crew always feels safe with Ken in maintenance.

Phillip Simon

Flight Nurse
REACH 25 – Helena, MT
Phil is the quintessential professional on the clinical side as well as the person who always goes way Above & Beyond when reaching out to family members. Phil is always the one to do more than his share to make the base a better place to be. He sweeps, mops, vacuums, and takes out the trash every shift that I have seen him work. One of the truest professionals I have worked with.

Ronnie Lyons

Flight Nurse
REACH 23 – Elko, NV
Ronnie believes in efficiency in order to streamline the REACH motto of "always do what is best for he patient." His effective communication on all levels is observed and appreciated by many at our base. He strives for daily improvement and I value his effort. He is truly an asset among many here at REACH.

Josh Campbell

Flight Paramedic
REACH 59 – Greybull, WY
Josh always goes Above & Beyond! He has excellent communication skills, demonstrates strong leadership, and truly puts his heart into patient care.

Tim Tatman

Aircraft Maintenance Technician
REACH Hangar – Santa Rosa, CA

Tim Tatman. He is a true quality A&P. He has a great positive attitude, he has a wealth of great information and experiences. We can rely on him for ANY job, big or small, and that work is 100% perfect. REACH is lucky to have him back in the hangar.

Tim was here when Doctor McDonald started the company. He has returned with the passion and dedication to quality maintenance that are the hallmarks of the REACH Maintenance Department.

DJ Strong

Aircraft Maintenance Technician
REACH 6 – Lakeport, CA

DJ Strong always conveys himself in a direct professional manner. He can get the job done without complaint. DJ is committed to the task and willing to go the extra mile every time. He works well with the ]hangar AMTs as well as our base AMTs. He's willing to train others that might not know how to do a certain task. He is taking time to educate other AMTs to promote their success.

He is very dedicated and I trust him with my life on a daily basis. For the flight crew that is important the we be able to trust who we work with.

DJ Strong is an outstanding AMT. He is trusted and respected by the base pilots and medical crew. He helps out with other projects besides just maintenance. He is efficient in his work and communicates well with local leadership to minimize the impact of OOS time. Last year he worked a lot of overtime to help keep us in service due to lack of AMT coverage. He is truly committed.

Pilots and crew can rely on him to follow procedures at all times. He's proved through numerous FAA audits that he is accountable and accurate.

John Warner

Aircraft Maintenance Technician
REACH 18 – Willits, CA

John Warner. Man of little words, but he instills confidence for our pilots and med crew in all that he does. Dedicated to solving problems as soon as possible without regards to his personal life.

John's understated demeanor and mechanical skills are most apparent in our lack of down time and the stellar state of our helicopter, despite above average usage.

Sean Kelly

Aircraft Maintenance Technician
REACH 24 – Bozeman, MT

Sean Kelly is not just amazing at what he does for our aircraft, he's also a great member of our team and community. We love having him around. He is both professional and hilarious. We cannot ask for a more dedicated and trustworthy mechanic! Sean would be here 24/7 and you'd never hear a complaint. We are very lucky to have him.

Sean is the most important person in our Bozeman operation. He is constantly checking in at the base, looking over the aircraft and meeting any concern with focus and purpose. Sean clearly believes that any job worth doing is worth doing well.

Sean not only services our helicopter with efficiency, he is asked to work and help with other bases frequently.

Enrique Solar

Aircraft Maintenance Technician
REACH 8 – Corvallis, OR

Enrique Solar is always on time, always fixes the aircraft, great personality, very professional.

Mircea Rotenberg

Aircraft Maintenance Technician
Maintenance Hangar – Santa Rosa, CA

Mircea. Smart. Efficient. Amazing communication. Makes me feel safe getting into these aircraft. He obviously loves his job and is a pleasure to work with.

Marie Sipes

Aircraft Maintenance Technician
REACH 3 – Concord, CA

Marie works so hard! And always willing to come in and help out even on her days off.

Hector Green

Aircraft Maintenance Technician
REACH 9 – Imperial, CA

Hector has very good knowledge of aircraft and works hard to do things right and provide quality maintenance. Keeps the hardest flying aircraft in the fleet in good shape.

He has the best attitude and has been a dependable technician.

Rick Crawford

Aircraft Maintenance Technician
REACH 50 – Sacramento, CA

Rick Crawford has tenacious troubleshooting skills. He does not give up on a problem but chases it down until he has the answer and solves it.

Austin Ramey

Aircraft Maintenance Technician
REACH 50 – Sacramento, CA

Austin deserves an award. He is an exceptional AMT in all aspects.

Luis Soberanes

Aircraft Maintenance Technician
REACH 9 – Imperial, CA

Luis is very disciplined in his work, very friendly and helpful. When Luis is working on the aircraft, I know it is safe and in great condition.

Francine Jones

Flight Nurse
REACH 56 – Reno, NV

Francine Jones goes out of her way to make sure that the hospital staff is well communicated with as well as the patients and their families.

Andy Caswell

Communications Specialist
Flight Guard – Santa Rosa, CA

Every time Andy answers the phone he is positive and extremely helpful. He never seems bothered by our calls and is always eager to help. Extremely personable and a joy to work with. His character personifies everything REACH stands for.

Dawn Kensic

Flight Nurse
REACH 2 – Stockton, CA

Dawn Kensic has been involved on the START teams for Colorado (La Junta and Buena Vista), Montana (Bozeman and Helena), Nevada (Reno and Elko), and Wyoming (Cody and Greybull),with multiple visits to each of the bases. She has also worked shifts in Bozeman, Helena, and Buena Vista to keep their bases in service while their crew went to the Academy.

Tony Ramnarine

Lead Purchaser
REACH Hangar – Santa Rosa, CA

Tony Ramnarine, Purchasing Lead in Mx Department, exemplifies service for our customer. Tony insures the customer gets the right part at the right time everyday. He works closely with his purchasing team to insure the highest efficiency and assist them when required. He has taken on the Ramco implementation process and works with his team to ensure its success.

Steve Brock

Flight Paramedic
REACH 7 – Marysville, CA

Steve Brock is from the local area in Marysville. He maintains well developed relationships with local fire and EMS crews, and helps to organize demos and PR events. He is kind, friendly, approachable, reliable, and a great person to work with. I'm always excited when I get to work with him.

Tamara Reni

Flight Nurse
REACH 2 – Stockton, CA

Tamera Reni has always been friendly, compassionate and courteous with patients, family, and hospital staff every time I've worked with her.

Jennifer Fennerl

Flight Nurse
REACH 1 – Santa Rosa, CA

Jennifer Fennerl is always providing great customer service, especially when facing not the easiest of transports. We sent her on three ground transports back to back to back and she did it with a smile and a great attitude. There are not many people that I see on a daily basis that maintain that level of service for difficult situations.

Terry Gowen

Flight Paramedic
REACH 6 – Lakeport, CA

Terry Gowen is always recognized by our local hospitals as a person who provides excellent service and a genuine personality.

Luis Sanchez

Flight Paramedic
REACH 11 – Thermal, CA

Luis is always interacting with the customers and they have come to rely on him for straight and professional answers. He is always happy and smiling with the patients and their families,. He is always asking for their phone numbers to call them after the patient has arrived at the receiving hospital and is being tended to. Luis is a great asset to have on our team. .

Danny Workman

Flight Paramedic
REACH 6 – Lakeport, CA

Over the past year or so, Danny has been an incredible asset to the REACH Start & Transition Teams. He has graciously traveled to almost every acquired/transitioned base over the past year. Danny has worked closely with our new REACH crew members at these bases throughout the transition period, providing excellent customer service and leadership at the base level. I know I can always count on Danny to be willing to assist at any base that is in need of support. I can't think of anyone more deserving to receive the REACH Service Award.

Danny is very efficient in many aspects--from helping train in Colorado and Montana to performing a heavy daily flight volume, he strives to be effective and efficient.

Heidi Franceschi

Communications Specialist
Flight Guard – Santa Rosa, CA

Heidi is driven to always provide the excellent customer service we expect from ourselves at REACH. She is always finding creative solutions to meet the needs of our customers, both internal and external. "Can't" is a phrase that doesn't exist in her vocabulary. She uses her background in 911 dispatch and her many years of dedicated service at REACH to ensure we are taking care of our patients efficiently and safely. Heidi is also the safety rep for Flight Guard and has been instrumental in moving projects forward to help us communicate and operate safely, never settling for average.

Heidi Franceschi is Flight Guard's safety representative, and she takes it to heart. She juggles the tasks of her job while attending to safety-related extra curricular activities.

Heidi Franchesci makes it her job to keep Flight Guard informed of safety.

Jennifer Hampson

Administrative Assistant II
REACH Corporate – Santa Rosa, CA

Jennifer Hampson is always positive and upbeat, willing to go above & beyond to help whenever needed. She provides great suggestions for ways to improve processes. She takes all the work seriously but has fun doing it. She handles problems in a tactful and professional manner. She is responsive and responsible and handles the many varied tasks from multiple departments with intelligence and care.

Jennifer is always looking for ways to streamline things. If she can help eliminate an unnecessary step in a process, she will. She is efficient and timely in her work and is always looking for ways to help others be the same way.

Children's One & REACH Neonatal Teams

Children’s Hospital Team – Oakland, CA

The Children's One Neonatal teams service and care for an underserved population of high risk neonates. Recently, the REACH neonate nurses stepped up to help cover UCSFB Mission Bay Children's transport team while they recover from a devastating accident. No UCSFBMB neo call went without transport. For example, Jen Fennerl transported three neonates in one day. Another, Diana Priego and Jason Carlisle took back a neonate from UCSFBMB to Fresno by ground transport, which was nearly three hours transport time. The Children's One and Neo teams go above and beyond to make sure that no neonate call goes unanswered. When the call goes out, REACH Neo nurses are always there, no matter the time of day.

Dillon Kundert

Lead Pilot – Rotor Wing
REACH 24 – Bozeman, MT

We are lucky & our pilots interact with families a lot--coordinating belongings, phone numbers, etc. Dillon has a patient, calm & easy demeanor that builds trust. He is always pleasant with tower, IC, other traffic on the radio--a whole lot of "thank you, ma'ams" and "yes, sirs" on his flights! He also has that contagious passion for flying that makes everyone more excited to fly--even at 4am when it's cold.

John Haynes

Flight Nurse
REACH 53 – North Bend, OR

John always produces quality patient care as documented by his charting. Talking with John at crew swap and hearing him express his knowledge about patients and their disease process/pathophysiology tells me he is very knowledgable and passionate about medicine. He also performs top notch patient care and strives for patient improvement rather than keeping them stable.

Linda Thomas

Aviation Operations Specialist
REACH Corporate – Santa Rosa, CA

Linda Thomas is the ultimate aviation guru and liaison for REACH with the FAA.

Patty Wyckoff

Flight Paramedic
REACH 5 – Redding, CA

Patty Wyckoff does everything for our crew and the patient. She is amazing without complaint!

Bob Broaddus

Chief Inspector
REACH Hangar – Santa Rosa, CA

Bob Broaddus is always ready to assist whenever he may be needed. Bob consistently increases the efficiency of everyone that relies on him for help.

Bob exemplifies safety in all that he addresses with his calm demeanor, professional attitude, and his expectation of accurate and complete maintenance processes and documentation.

The REACH Strike Team

CHRIS SHRADER – Program Manager
REACH 2 – Stockton, CA

MEREDITH HARPER – Flight Nurse
REACH 1 – Santa Rosa, CA

SEAN ROGOFF – Director of Operational Performance
REACH Corporate – Santa Rosa, CA

The REACH Strike Team completely and totally embodies the essence of efficiency. This Team seamlessly provided hot ops training, new aircraft configurations for medical supplies, base set up, and SO much more for almost every acquired/transitioned base over the past year. With often less than a week onsite to "revamp" the crew and base for their flip to REACH clinical service and operations, they managed to get it done every single time. More important than efficient training for our new crews, the Team also exhibited incredible leadership, understanding, and compassion in the face of short timelines and need to redefine the culture at every base they visited. I don't know anyone more suited to be the ambassadors for REACH in transitioning and welcoming new crews/bases to the REACH family in the most efficient and quality way possible.

Nicole Richards

Flight Nurse
REACH 11 – Thermal, CA

Nicole has brought a new level of leadership and inspires her colleagues to strive to be better. She leads in a manner to bring forth suggestions from others and molds the outcome to better our practices on scene calls and IFTs.

I am always amazed at how quickly Nicole responds to any of the staff's concerns about base issues, customer service, really anything that comes up! Doesn't matter if she's at work or at home, she immediately takes care of business. It makes us feel like we are heard!

Nicole taught me to really take my time when doing morning checks, not to gloss over anything, to look carefully at the aircraft, to ask questions. She taught me to stop and evaluate when you hear that voice that says "something's not right". She showed me, not just told me, how important safety is to REACH.

James Garcia & Bridgette Franz

Flight Paramedic & Flight Nurse
REACH 7 – Marysville, CA

James Garcia and Bridgette Franz are quick, efficient, and provide spectacular patient care. They run many calls each day without protest or frustration. They always get the job done efficiently and in a timely fashion. And, they're both just fabulous to work with. : )

Jonah Cabrera

Flight Nurse
REACH 2 – Stockton, CA

Jonah has streamlined how we run our day-to-day business at REACH 2. He has also "Jonah-fied" the base layout turning it from an office setting into more of a home setting.

Chandra Hall

Flight Paramedic
REACH 1 – Santa Rosa, CA

Chandra Hall is a rockstar. She not only works hard to help maintain the base but also strives to give the best care. She is calm, funny and engaged in base duties and patient care.

Jesse Mascarenas

Flight Nurse
CareConnect – La Junta, CO

Jesse has always provided continued training, conversation, research, and ideas to define duties/roles that can streamline patient care, giving us a timely process, while simultaneously providing excellent patient care.

Thomas Hellman

Flight Paramedic
REACH 24 – Bozeman, MT

Thomas is a team player with our coworkers and customers, bringing a smile to their faces. His outgoing personality makes him an ambassador to our community.

Thomas continually strives to achieve desired bedside times and finds creative ways to shave time and increase efficiency.

Thomas sets up and runs many safety trainings with local agencies. He is constantly striving to make sure our local area EMS and first responders are well trained in operations around REACH aircraft.

Thomas is not a pilot, yet he continually strives to improve our use of the STOP checklist and assists pilots with weather checks, refueling, navigation and communication. In every situation Thomas is willing to slow down and focus on safety.

Thomas is a team player with our coworkers and customers, bringing a smile to their faces.

Greg Lattimore

Flight Paramedic
REACH 13 – Upland, CA

Greg continuously goes the extra mile so his patients receive the most compassionate, focused care. Every time.

Sergio Torres

Rotor-Wing Pilot
Methodist AirCare 2 – Pearsall, TX

Sergio is a great BSR! In the short time he has been BSR, he has been able to get us bright perimeter lights around the helipad. This is great in Pearsall because it is very dark at night, and rattlesnakes frequently populate the area. He is also one of my favorite pilots to fly with, and is very skilled and safe in his work.

Jake Devries

Flight Paramedic
REACH 24 – Bozeman, MT

Jake takes his safety rep role very seriously. At meetings and shift changes he goes above and beyond to share relevant information that makes our operation globally more safe.

Michael Hood

Flight Paramedic
CareConnect – La Junta, CO

Even while being the MCL, Mike seemingly stepped up to BSR, even when we did not have one, until Ephron Brent stepped up to the BSR position. In the interim, Mr Hood was the one who voluntarily took the reins, while doing so with a very positive attitude and can do personality.

Sean Jennings

Rotor-Wing Pilot
REACH 6 – Lakeport, CA

Superstar pilot Sean Jennings has my vote for someone who promotes safety. He is always in contact with Flight Guard. He also calls on all lifting and landings. But that is not all, when he makes contact, he will state lifting and landing, where he is going and makes two quick radio clicks to confirm he is clear. This helps so much in Flight Guard!

Sven Bock

Rotor-Wing Pilot
REACH 18 – Willits, CA

Sven Bock has an eye for safety that extends beyond just flying. He is constantly looking for simple ways to keep us all safe. He does extra practice to keep himself acquainted with IFR flight and routes.

He always operates within the rules and his own limitations. He does a tremendous job without ever jeopardizing safety.

Brock Holliday

Rotor-Wing Pilot
REACH 11 – Thermal, CA

Brock is always in the forefront when it comes to safety here at REACH 11. Recently he brought attention to the need for additional training with the local fire departments for scene calls as we have many new personnel here at REACH and training benefits all.

Ken Russell

Aircraft Maintenance Technician
REACH 56 – Reno, NV

As the REACH 56 AMT, Ken is on top o every maintenance issue at the base and on the plane. He holds the other mechanics and pilots to a high standard. The Reno crew always feels safe with Ken in maintenance.

Philip Grieve

Flight Paramedic
REACH 21 – Alpine, CA

Phil is always thinking and starting productive conversations on safety topics and issues at our base that can have a positive impact on surrounding area bases.

George Jacobs

Assistant Chief Pilot
REACH Corporate – Santa Rosa, CA

Always safe and effective at training pilots while working at multiple bases with a limited number of aircraft. A huge asset to the training department and the company.

George Jacobs is appreciated because of his skills as a pilot and management of all of the training that takes place each and every day at REACH.

Ken Suzuki

Rotor-Wing Pilot
REACH 1 – Santa Rosa, CA

As a seasoned pilot, Ken exhibits a confidence that comes from decades of safe HEMS transports. His clinical crews share a comfort in knowing that Ken is at the controls and they need only focus on their patient's needs.

Jeff Hubbell

Lead Pilot – Rotor-Wing
REACH 19 – North Bend, OR

Since the start of REACH 19 / 53, Jeff has shared his wisdom and experience with everyone at the base. He has provided guidance to the pilots and medical staff. Jeff is always calm and thoughtful when making decisions considering safety and what needs to be done to complete the mission. Even with all his years in aviation he is still excited about flying missions and servicing the customer. He demonstrates great skill in flying the challenging weather patterns of Oregon. Jeff has been the rock in the storm. He exemplifies the the excellence that REACH is looking for in a pilot.

Craig Piowaty

Lead Pilot – Rotor-Wing
REACH 6 – Lakeport, CA

Craig is a decisive and dedicated pilot. We appreciate his unwavering skill, personality, and judgment.

Craig is always on his game and a wealth of insight, knowledge, skill, and dedication.

Craig is very respectful when communicating to Flight Guard. Has a good handle on what is going on with weather capabilities at most times, and works well with his crews.

Craig is always prompt and thorough on his flight checks. There is no delay, but he always puts safety first.

Nate Morris

Rotor-Wing Pilot
REACH 29 – Loveland, CO

Nate is one of the most knowledgeable people I know. When it comes to our aircraft, I'm not sure anyone knows more than him. I've only seen him not be able to answer one question in my year of working with him. He is outgoing and enjoys teaching anyone including at demos. He is also by the book and truly has an unwavering focus on safety.

Sebastian Carter

Rotor-Wing Pilot
REACH 17 – Sacramento, CA

Sebastian has a high level of skill, focus and knowledge in rotor wing aviation. He is safe, professional and an incredibly friendly and caring person. He not only shows enthusiasm for his job but also for working with all of us. He is more than just a pilot to us. He is in EMS because he cares about our patients and their families.

He is the most incredible pilot we have and so humble. He works hard and the crews love him! He is safe, communicates. I can't say enough good things, I love flying with him.

Carter Rickert

Rotor-Wing Pilot
REACH 8 – Corvallis, OR

Carter was recently transferred up to our Corvallis base. When he was flying at OTH, I knew safety was his top priority when accepting/declining a flight. He makes sure all the aspects of his LZ are safe when doing his recon loops and has no problem coming up with an alternative plan or landing if it is anything less than safe. I know he wants us to go home to our families at the end of shift, he wants to go home to his family at the end of his rotation, and makes sure the patient makes it to their designation.

Chris Bacon

Rotor-Wing Pilot
REACH 28 – Cody, WY

Chris is all about safety when it comes to the crews and himself. He has put forth quite a bit of time to work with our local Search and Rescue in working on LZs that are established but also working/educating with them on non-established LZs. He knows what we need to be safe. Everyday he states his goal is to go home at the end of shift. He gives the crew a lot of confidence to believe in what he tells them in regards to weather and flying. He spends time with new staff and teaches them what to watch for in changing weather patterns. He is part of the team and will do whatever it takes to help the clinical crew with their patients. He is always willing to take on projects. He also helps to create a family environment at the workplace by including his crews in meals brought by his family. He has the confidence needed in his professional demeanor to assist in keeping everyone calm when needed.

Thomas Dolan

Lead Pilot – Rotor-Wing
REACH 21 – Alpine, CA

Tom is lead pilot for the Viejas base. Setting up a new base is not the easiest job and Tom has done sterling work in keeping the base safe and efficient from the get-go.

When we first came to Viejas, the area was new. There are several safety hazards that pilots face when we evaluate taking a mission. Tom has utilized pilots and med crew that know the area to mitigate these risks. He is open, funny and has a nice personality.

Jason Dykstra

Instructor Pilot – Rotor-Wing
REACH Corporate – Santa Rosa, CA

Jason has amazing dedication and commitment to the company. He puts in tireless hours training and always has an amazing attitude and work ethic when it comes to doing all he can to take patient transports. Jason has been truly amazing and is a great leader and mentor.

Scott Kerchner

Assistant Chief Pilot
REACH Corporate – Santa Rosa, CA

Scott is wearing two hats right now, and manages them well. He responds quickly to his team and supports our mission of patient care. The med crew LOVE to fly with Scott.

John McArthur

Rotor-Wing Pilot
REACH 5 – Redding, CA

John played a huge roll in ensuring that our base stayed in service for an extended amount of time. This was done while away from his regular assignment . He proved to be respectful to our crews and customers and was vigilant in learning the local service area as well as he knew his own.

John Roberg

Rotor Wing Pilot
REACH 11 – Thermal, CA

John is so calm when it comes to his job. He is dedicated to the success of REACH as a whole and of REACH 11 in particular. His commitment to teamwork inspires his colleagues and he joins in in the training of the new personnel by taking a lot of extra time in explaining how we accomplish our missions and promotes safety at all times.

Bill Soeth

Lead Pilot – Rotor-Wing
Methodist AirCare 1 – San Antonio, TX

Bill is a pilot who year after year shows up to the base ready to fly. He is a lead pilot who the pilots and medical crew respect. Bill is an excellent communicator and an advocate for not only his pilots, but the crews when needed. He has been with REACH 12 for seven years and his dedication is obvious in his passion for the needs of the base. Bill is professional in everything he does and he expects the same of those around him.

George Nischan

Lead Pilot – Rotor-Wing
REACH 11 – Thermal, CA

George does it right every time. He doesn't waiver from the checklists. He speaks up for his team and makes me feel safe.

George is wonderful to work with. He is always focused on treating Flight Guard as an internal customer.